Customer Service

FOCUSTRADE gives a highest priority to customer satisfaction. Our success in business is entirely a result of satisfied customers with our services.

Therefore, an accordingly to international e-commerce standards, FOCUSTRADE offers their clients the following quality services:

• Contact Methods
  We provide an email address for contact. Soon we will install an on line contact chat and a contact form.
• Problem Reporting
  FOCUSTRADE gives inmediate reply to your problem reporting inquiries, trying to give an answer in less than 24 hours.
• Responsiveness
  Above to 96% of inquiries are answered in less than one day. Our answers are personalized. No autoresponders.
• Privacy Policy
  We at FOCUSTRADE are extremely careful to handling personal information provided by our clients, be either on personal data or corporate information. We handle such information with the highest responsibility and absolute confidentiality.
• Personal Data
  At FOCUSTRADE we do not share personal data with other business partners, be private or public.
  It is only used for communication with customers.
• Data Privacy/Control
  We allow customers to send private inquiries by email about their concerns or problems. We destroy a user´s data on request.
• Cookies
  We only uses cookies to understand customers needs.
• Self Service
  FOCUSTRADE offers a FAQs section and a site map to help customer find adequate information.
• Shipping Tracking
  When a customer ask it, we provide shipping codes for shipment tracking. This facility anly applies to courier shipments.
• Accesibility
  FOCUSTRADE provides very useful links for the customer, both internal and external links. Accesibility is thru the website, by RSS feeds, by cellular / mobile phones and by podcasting systems.

If you have any questions, please go to the “Contact Us” Section and send us an e-mail.