Latin American Markets - Contact and Customer Service

How to Order

Mon, 24 Oct 2005 17:45:17 +0000

Payments thru Paypal

Browse through the catalog into the different Sections to find your selection. You may search by category, by country or by sector.

Select the different product items and quantities you want to purchase.

Click the “Add to Cart" button. After that, please go to the Shopping cart to finnish your order, clicking "Checkout"

Then you must fill the form with your personal or corporate information and shipping information. This will take you to the shopping area into the Paypal site, which is encrypted and secure.

You will see the URL starting with “https” which means it is a secure server using Secure Socket Layering – SSL – with encryption to protect your personal credit information, including your credit card number, before it travels over the Internet. SSL technology is the industry standard for secure online transactions.

We ship all orders by express courier within one or two business days of the order. Orders should arrive within 3-5 business days. Small cities in Latin America, Europe, Middle East, or Far East arrives in about 6-8 business days.

Making a credit card purchase online at Paypal web site is just as safe as making a credit card purchase over the telephone. You may use a personal or corporate credit card, but you must register with Paypal.

Other Payment Methods

Customer Service

Mon, 17 Oct 2005 12:18:39 +0000

Customer Service

FOCUSTRADE gives a highest priority to customer satisfaction. Our success in business is entirely a result of satisfied customers with our services.

Therefore, an accordingly to international e-commerce standards, FOCUSTRADE offers their clients the following quality services:

Contact Methods
We provide an email address for contact. Soon we will install an on line contact chat and a contact form.
Problem Reporting
FOCUSTRADE gives inmediate reply to your problem reporting inquiries, trying to give an answer in less than 24 hours.
Responsiveness
Above to 96% of inquiries are answered in less than one day. Our answers are personalized. No autoresponders.
Privacy Policy
We at FOCUSTRADE are extremely careful to handling personal information provided by our clients, be either on personal data or corporate information. We handle such information with the highest responsibility and absolute confidentiality.
Personal Data
At FOCUSTRADE we do not share personal data with other business partners, be private or public.
It is only used for communication with customers.
Data Privacy/Control
We allow customers to send private inquiries by email about their concerns or problems. We destroy a user´s data on request.
Cookies
We only uses cookies to understand customers needs.
Self Service
FOCUSTRADE offers a FAQs section and a site map to help customer find adequate information.
Shipping Tracking
When a customer ask it, we provide shipping codes for shipment tracking. This facility anly applies to courier shipments.
Accesibility
FOCUSTRADE provides very useful links for the customer, both internal and external links. Accesibility is thru the website, by RSS feeds, by cellular / mobile phones and by podcasting systems.

If you have any questions, please go to the “Contact Us” Section and send us an e-mail.

Contact Us by Cell Phones from Anywhere

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You may get in contact with FOCUSTRADE from your cell phone!!

From a mobile phone anywhere in the world, with mobile phones supporting GPRS, WAP or XHTML technologies, you may visit our site, or read our contents or even send a message with doubts, comments or questions.

Some devices with Bluetooth technologies may also be used.

For general information and common questions on products, payment and deliveries write us an e-mail

Contact to Us

Mon, 17 Oct 2005 00:10:27 +0000

Contact to Us

If you have any questions do not hesitate to contact us.

For general information and common questions on products, payment and deliveries write us an e-mail

For information on any specfic sector, market or service not covered into our site send us an e-mail

Legal Notice

Tue, 11 Oct 2005 02:20:56 +0000

Unless otherwise indicated, this Web Site and its contents are the property of FOCUSTRADE and cannot be reproduced without written permission by FOCUSTRADE.

FOCUSTRADE makes no warranties with respect to this Web Site or its contents. FOCUSTRADE disclaims all warranties, express or implied, including without limitation the implied warranties of its merchandises, products and services, for a particular purpose. FOCUSTRADE also makes no warranties and representations or warranties to the information, products, and services via this Web Site, or any Web Site with which it is linked. FOCUSTRADE is not a representative of any web site with which it links, except those web sites of related companies, such as Aloetrade, Hoodia Latina, Hoodia Californa and Dieta Hoodia.

Aviso Legal y Condiciones de Uso

Tue, 11 Oct 2005 02:08:07 +0000

Aviso Legal y Condiciones de Uso (Español)

A menos que en este sitio Web se indique de otra manera, la totalidad de este sitio Web y sus contenidos son de propiedad de FOCUSTRADE y Daniel Avaro y Asociados y no pueden ser reproducidos sin permiso escrito por parte de FOCUSTRADE y Daniel Avaro y Asociados.

FOCUSTRADE no emite garantías con respecto a este sitio o sus contenidos.