Latin American Markets - The Company, Mission and Objectives

The Company

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This site is operated by FOCUSTRADE, a Market Research division from Aloetrade America LLC, a Miami, Florida, US based company and Daniel Avaro y Asociados, a Buenos Aires, Argentina based company, offering market intelligence services for more than 20 years into the international marketing field, and being active in the market development and research for the largest Latin American countries.

Mission and Objectives

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Our Vision

To become a leader provider of economic, commercial and financial information and intelligence on Latin American markets.

Our Mission

Offer up-to-date intelligence on Latin American markets.
Create the highest value for our customers, suppliers, partners and communities where we develop our business.
Allow consumers to obtain the highest returns for the money they invest in the today most valuable raw material: Market intelligence.

Objectives of the Company

Customer Service

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Customer Service

FOCUSTRADE gives a highest priority to customer satisfaction. Our success in business is entirely a result of satisfied customers with our services.

Therefore, an accordingly to international e-commerce standards, FOCUSTRADE offers their clients the following quality services:

Contact Methods
We provide an email address for contact. Soon we will install an on line contact chat and a contact form.
Problem Reporting
FOCUSTRADE gives inmediate reply to your problem reporting inquiries, trying to give an answer in less than 24 hours.
Responsiveness
Above to 96% of inquiries are answered in less than one day. Our answers are personalized. No autoresponders.
Privacy Policy
We at FOCUSTRADE are extremely careful to handling personal information provided by our clients, be either on personal data or corporate information. We handle such information with the highest responsibility and absolute confidentiality.
Personal Data
At FOCUSTRADE we do not share personal data with other business partners, be private or public.
It is only used for communication with customers.
Data Privacy/Control
We allow customers to send private inquiries by email about their concerns or problems. We destroy a user´s data on request.
Cookies
We only uses cookies to understand customers needs.
Self Service
FOCUSTRADE offers a FAQs section and a site map to help customer find adequate information.
Shipping Tracking
When a customer ask it, we provide shipping codes for shipment tracking. This facility anly applies to courier shipments.
Accesibility
FOCUSTRADE provides very useful links for the customer, both internal and external links. Accesibility is thru the website, by RSS feeds, by cellular / mobile phones and by podcasting systems.

If you have any questions, please go to the “Contact Us” Section and send us an e-mail.